{"id":15637,"date":"2022-05-10T10:00:59","date_gmt":"2022-05-10T10:00:59","guid":{"rendered":"https:\/\/goody-woody.com\/returns-and-complaints\/"},"modified":"2024-11-17T16:13:40","modified_gmt":"2024-11-17T16:13:40","slug":"returns-and-complaints","status":"publish","type":"page","link":"https:\/\/goody-woody.com\/en\/returns-and-complaints\/","title":{"rendered":"Returns and complaints"},"content":{"rendered":"&#13;\n<p class=\"wp-block-paragraph\">The buyer has the right to notify the provider within 14 days that he withdraws from the contract without having to give a reason for his decision. Report this to the e-mail address: info@goody-woody.com In this case, the consumer is only charged for the cost of returning the goods.<\/p>&#13;\n<p>The withdrawal period begins on the day the consumer acquires actual possession of the goods.<\/p>&#13;\n<p>The buyer must notify the provider of withdrawal from the contract with a statement that clearly states that he is withdrawing from the contract. The withdrawal statement must be sent within the deadline set for withdrawing from the contract. A message is considered timely if it is submitted before the 14-day return deadline<\/p>&#13;\n<p>In case of withdrawal from the contract, the provider will return all payments received to the buyer immediately or at the latest within 14 days after receiving the notice of withdrawal from the contract.&#13;\nWe can delay the payment refund until the returned goods are received or until you receive proof that you have sent the goods back.<\/p>&#13;\n<p>Pursuant to Article 43 of the ZVPot, withdrawal from the contract is not possible if the ordered products are medicines, nutritional supplements and other special products. This does not apply in cases of delivery of incorrect products.<\/p>&#13;\n<p>If the buyer has already received the goods and withdraws from the order, he must send the goods undamaged and in an unreduced quantity to the provider within 14 days after the notification of withdrawal from the order has been sent. It is considered that the consumer returns the goods on time if they are sent before the expiry of the 14 day return period. Although not required, we will be happy to provide a reason for the return.<\/p>&#13;\n<p>The buyer can return the goods by sending a postal shipment to the provider&#8217;s address below, whereby the costs of returning the goods are covered by the buyer.<\/p>&#13;\n<p>&#8220;For the online store Goody-Woody.com&#8221;&#13;\nProkum d.o.o., Podjetni\u0161ko naselje Ko\u010devje 1, 1330 Ko\u010devje<\/p>&#13;\n<p>A copy of the original invoice or other proof (e.g. bank statement) showing the date and time of purchase must also be attached to the return of the goods.<\/p>&#13;\n","protected":false},"excerpt":{"rendered":"<p>&#13; The buyer has the right to notify the provider within 14 days that he withdraws from the contract without<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15637","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/goody-woody.com\/en\/wp-json\/wp\/v2\/pages\/15637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goody-woody.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goody-woody.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goody-woody.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goody-woody.com\/en\/wp-json\/wp\/v2\/comments?post=15637"}],"version-history":[{"count":1,"href":"https:\/\/goody-woody.com\/en\/wp-json\/wp\/v2\/pages\/15637\/revisions"}],"predecessor-version":[{"id":15638,"href":"https:\/\/goody-woody.com\/en\/wp-json\/wp\/v2\/pages\/15637\/revisions\/15638"}],"wp:attachment":[{"href":"https:\/\/goody-woody.com\/en\/wp-json\/wp\/v2\/media?parent=15637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}